PRIMESOLE INDUSTRIES LLC provides shipping services within the United States. All orders placed through our website are shipped to addresses within the United States, and the checkout process is configured for U.S. domestic shipping only.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders are not normally processed on weekends or U.S. federal holidays. Processing may take additional time in certain circumstances, such as order verification or unexpected operational issues.
Once your order has been processed and handed over to the carrier, you will receive applicable shipping or tracking information when available.
2. U.S. Shipping
We currently ship footwear and related products to addresses within the United States only.
The estimated U.S. domestic delivery time is generally 3–7 business days after the order has been processed and shipped.
Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our reasonable control.
Please ensure that your shipping address is accurate and complete when placing your order. PRIMESOLE INDUSTRIES LLC is not responsible for delays or delivery problems caused by incorrect or incomplete address information provided by the customer.
3. Shipping Carriers
Depending on the destination, package size, service availability, and other logistical considerations, orders may be delivered through established U.S. shipping carriers, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier selected for an order may vary. Tracking information will be provided when available so that customers can monitor the progress of their shipment.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.
Shipping charges may vary based on the order, delivery location, package characteristics, and other applicable factors.
5. Tracking Information
When tracking information is available, it will be provided to the customer through the applicable order or shipping notification.
Tracking information may take some time to become active after the package has been handed over to the carrier. Customers should allow reasonable time for carrier systems to update shipment information.
6. Delivery Delays
Although we work to process and ship orders within the stated timeframes, delivery dates are estimates and are not guaranteed.
Delays may occur due to severe weather, carrier disruptions, holidays, incorrect addresses, high shipping volumes, transportation issues, or other circumstances outside our reasonable control.
If a shipment appears to be delayed, customers may use the available tracking information or contact our customer service team for assistance.
7. Incorrect or Undeliverable Addresses
Customers are responsible for providing an accurate and complete delivery address at checkout.
If an order is returned to us because the address provided was incorrect or incomplete, please contact our customer service team for assistance. Additional shipping arrangements or costs may apply depending on the circumstances.
8. Lost, Missing, or Damaged Packages
If your package is marked as delivered but cannot be located, please first check the delivery area and contact the applicable carrier using the tracking information.
If your package arrives damaged or there is another delivery issue, please contact PRIMESOLE INDUSTRIES LLC as soon as reasonably possible and provide your order information and details regarding the issue.
We will review the circumstances and work with the customer and, where appropriate, the applicable carrier to determine the next steps.