PRIMESOLE INDUSTRIES LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or purchasing from our website. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our footwear e-commerce services in the United States.

1. Information We Collect

We may collect information that you voluntarily provide when you browse our website, create an account, place an order, contact customer service, or otherwise interact with us. This information may include:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Product preferences and customer service communications
  • Information you provide through forms, reviews, or other website interactions

When you make a purchase, payment information may be processed securely by third-party payment service providers. We generally do not retain complete payment card numbers on our own systems.

We may also automatically collect certain technical information when you visit our website, such as IP address, browser type, device information, operating system, referring pages, pages viewed, and general website usage information.

2. How We Use Your Information

We may use collected information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Providing products and customer support
  • Communicating with you about orders, inquiries, and account activity
  • Processing payments and preventing fraudulent transactions
  • Maintaining and improving our website and services
  • Understanding website usage and improving the customer experience
  • Managing returns, refunds, and exchanges
  • Maintaining business and transaction records
  • Complying with applicable laws and legal obligations

We do not use personal information for purposes unrelated to the services we provide unless permitted or required by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve website performance.

Cookies may also be used by certain third-party service providers that assist us with website functionality, analytics, payment processing, or other business operations.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some website features.

4. How We Share Information

PRIMESOLE INDUSTRIES LLC does not sell your personal information for monetary consideration.

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services. These parties may include:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting and technology providers
  • Analytics and website service providers
  • Customer service and communication providers
  • Professional advisers and service providers
  • Government authorities or law enforcement when required by law

Service providers are expected to use personal information only as necessary to perform services on our behalf and in accordance with applicable requirements.

We may also disclose information when necessary to protect our rights, prevent fraud or abuse, protect the safety of our customers or others, or comply with legal obligations.

5. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including completing transactions, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal, accounting, or regulatory requirements.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

7. Third-Party Services and Links

Our website may contain links to third-party websites, services, or platforms. These third parties may have their own privacy policies and practices.

PRIMESOLE INDUSTRIES LLC is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the applicable privacy policies before providing personal information to third parties.

8. Children’s Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete such information where required by applicable law.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. These rights may include the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of personal information, subject to applicable exceptions
  • Request information about how personal information is collected and used
  • Opt out of certain forms of data sharing or targeted advertising where applicable
  • Exercise applicable privacy rights without unlawful discrimination

Certain rights may be subject to verification requirements, legal exceptions, or other limitations under applicable law.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by applicable California privacy legislation. Subject to applicable exceptions and requirements, California residents may have rights concerning access, correction, deletion, and certain disclosures relating to personal information.

PRIMESOLE INDUSTRIES LLC does not sell personal information for monetary consideration. If applicable, California residents may also exercise rights related to the use or disclosure of personal information for targeted advertising or other activities covered by California law.

To submit a privacy request, please contact us using the information provided below. We may take reasonable steps to verify your identity before processing certain requests.

10. Do Not Track

Some web browsers may provide a “Do Not Track” signal. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all browser-based Do Not Track settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.

When changes are made, the updated version will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.